How does telehealth work?

Telehealth sessions allow you to meet with your counselor virtually through a secure, HIPAA-compliant video platform. You can join from the comfort of your home, office, or another private space using your computer, tablet, or smartphone. Before your first session, you’ll receive a secure link and simple instructions to connect. Everything functions just like an in-person session, only online.

How do I book an appointment?

You can request an appointment directly through our Client Portal or by contacting us via email at info@talkswithkami.com. Once we receive your request, we’ll schedule a brief consultation to ensure our services are a good fit and set up your first session.

How does cancellation work?

We understand that life happens. If you need to cancel or reschedule, please do so at least 24 hours in advance to avoid a late-cancellation fee. You can cancel easily through the Client Portal or by contacting us directly.

How do I reschedule a session?

You can reschedule your session through the Client Portal at any time before your scheduled appointment, or by emailing info@talkswithkami.com. If you’re unable to find a new time that works, we’ll do our best to accommodate your schedule.

Can I stop counseling at any time?

Yes, absolutely. You are free to pause or discontinue counseling at any time. Your comfort and readiness are always respected, and we can discuss a healthy way to conclude or transition your care if and when that feels right for you.

What does it mean to be a Registered Mental Health Counselor Intern (RMHCI)?

A Registered Mental Health Counselor Intern is a professional who has completed all graduate-level education and clinical training required for licensure and is currently practicing under the supervision of a qualified licensed supervisor. This allows the counselor to provide high-quality, evidence-based care while continuing professional development and accruing hours toward independent licensure.

What does the first session look like?

Your first session is a chance for us to get to know each other. I’ll ask questions to better understand your background, goals, and what led you to seek support. Together, we’ll explore what you’d like to focus on and begin tailoring sessions to meet your needs. My goal is to create a safe, collaborative space where you feel supported from the very start.

How long are sessions?

Sessions are typically 55 minutes long. This allows time for meaningful discussion, skill-building, and reflection.

How do I pay for services?

Payment is due at the time of each session and can be made easily through the secure Client Portal using a credit, debit, or HSA card. You’ll receive invoices automatically, and you can access your receipts or monthly statements anytime.

Do you accept insurance?

Talks with Kami, LLC is considered an out-of-network provider. This means we do not bill insurance directly. However, our secure Client Portal allows you to access and download detailed monthly statements, often referred to as Superbills, which include the CPT codes and information your insurance company may require for reimbursement.
Many clients choose to submit these to their insurance provider for partial reimbursement, coverage varies, so we recommend checking with your insurance company about your specific out-of-network benefits.

What is a Superbill, and how does it work?

A Superbill is an itemized monthly statement listing the services you received, the corresponding CPT codes, and all necessary provider details. You can download it directly from the Client Portal and submit it to your insurance company for possible reimbursement, depending on your plan’s out-of-network benefits.